Last Updated: October 20, 2026
Map Egypt Tours is committed to providing clear and transparent conditions regarding booking cancellations, amendments, and refunds.
This policy applies to travel services booked through Map Egypt Tours, including flight tickets, hotel reservations, organized tours, airport transfers, private transportation, visa assistance, and Hajj and Umrah packages.
Refund eligibility depends on the type of service booked, the applicable supplier’s terms, the timing of the cancellation, and applicable laws.
Flight ticket cancellations, amendments, and refunds are subject to the fare rules and conditions of the relevant airline.
Customers should review the applicable fare conditions before confirming a ticket purchase.
Hotel cancellation and refund conditions depend on the property’s policies and the rate booked.
Any approved hotel refund is subject to the applicable hotel policy.
Cancellation and refund conditions for organized tours, sightseeing trips, and travel packages depend on the itinerary, booking terms, and third-party suppliers involved.
Customers should review the conditions of their selected package before making payment.
Refund eligibility for airport transfers, limousine services, and private transportation depends on the confirmed service conditions.
Any special cancellation conditions will be communicated at the time of booking.
Fees for visa assistance, document preparation, application handling, and related administrative services may be non-refundable once the relevant work has commenced or the service has been provided, provided this condition was disclosed in advance and is permitted by law.
Government fees, embassy fees, appointment fees, and third-party charges are subject to the refund rules of the relevant authority or provider.
Map Egypt Tours cannot guarantee visa approval, as the decision rests with the relevant embassy, consulate, or immigration authority.
A visa refusal does not automatically entitle the customer to a refund of all amounts paid. Any eligible refund depends on the applicable service terms and the refund rules of the relevant providers.
Cancellation and refund requests for Hajj and Umrah packages are subject to the specific package conditions, airline and hotel policies, service provider terms, and applicable regulations.
Certain payments may have already been committed to airlines, hotels, transportation providers, or other suppliers and may be non-refundable.
Customers will be informed of the applicable cancellation conditions before confirming their booking, to the extent that these conditions are available.
Changes in official regulations or supplier requirements will be communicated to affected customers where relevant.
If Map Egypt Tours or a relevant service provider cancels a confirmed service, we will inform the customer and explain the available options.
Depending on the circumstances and applicable terms, these options may include:
The available refund or alternative arrangement depends on the nature of the cancellation, the responsible provider, and the applicable contractual and legal requirements.
To submit a cancellation or refund request:
Please retain your booking confirmation and payment receipt until your request has been resolved.
Refund processing times depend on the service provider, payment method, bank, and any required approval procedures.
After a refund has been approved and initiated, the time required for the funds to appear in the customer’s account may vary.
We will provide an estimated processing timeframe when sufficient information is available. We cannot guarantee a specific settlement date when processing depends on an external provider or financial institution.
Where possible, refunds will be issued through the original payment method.
The refund currency and final amount received may be affected by the original transaction currency, exchange rates, bank charges, payment provider fees, or other applicable transaction conditions.
Any deductions applied by Map Egypt Tours will comply with the applicable booking terms and law. Charges imposed independently by banks or payment providers may be outside our control.
Services explicitly identified as non-refundable are generally not eligible for refunds, subject to applicable legal rights and mandatory exceptions.
Exceptions may be considered where required by law, approved by the relevant supplier, or justified by the specific circumstances of the booking.
Customers should not assume that a booking can be cancelled without charge unless the applicable terms expressly allow it.
For cancellation requests, refund inquiries, or assistance with a booking, please contact:
Map Egypt Tours
Please include your booking reference in all correspondence to help us process your request efficiently.
Map Egypt Tours may update this policy from time to time. The revised policy will be published on this page with an updated revision date. Mandatory legal rights remain unaffected.
Map Egypt Tours — Your Journey, Our Commitment.
