Privacy Policy | Map Egypt Tours

Last Updated: October 20, 2026

1. Introduction

Map Egypt Tours respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share your personal information when you visit our website, contact us, or use our travel and tourism services.

By using our website or requesting our services, you acknowledge that your information may be processed as described in this policy, subject to applicable laws and your legal rights.

2. Information We Collect

Depending on the services you request, we may collect the following information:

• Personal Information: Full name, date of birth, nationality, phone number, email address, and residential address where necessary.
• Travel Information: Passport details, visa-related information, travel dates, flight preferences, hotel requirements, passenger details, and booking references.
• Booking and Payment Information: Reservation details, transaction references, payment status, and invoices. Payment card information may be processed by authorized payment service providers.
• Communication Information: Inquiries, messages, feedback, complaints, and correspondence with our team.
• Technical Information: Where applicable, IP address, browser type, device information, website usage data, and cookies.

We collect information reasonably necessary to provide our services, process bookings, and fulfill applicable legal obligations.

3. How We Use Your Information

We may use your personal information to:

• Process flight tickets, hotel reservations, tours, and transportation bookings.
• Provide visa assistance and travel documentation support.
• Arrange Hajj and Umrah travel services.
• Send booking confirmations, itinerary updates, and cancellation notifications.
• Handle booking amendments, eligible refunds, and customer complaints.
• Respond to inquiries and provide customer support.
• Improve our website, services, and customer experience.
• Prevent fraud and comply with legal and regulatory requirements.
• Send promotional communications where permitted by law and, where required, with your consent.

4. Sharing Your Information

We may share relevant personal information with third parties when necessary to deliver the services you request, including:

• Airlines, hotels, accommodation providers, and tour operators.
• Airport transfer, limousine, and transportation providers.
• Visa service providers and relevant authorities where required or legally authorized.
• Hajj and Umrah service providers.
• Payment processors, banks, and financial service providers.
• Website hosting, technology, security, and customer support providers.
• Government authorities, courts, or law enforcement agencies when legally required.

We limit the information shared to what is reasonably necessary for the relevant purpose. Some service providers may process information outside your country of residence. Appropriate safeguards will be applied where required by applicable law.

5. Payment Information

Payments may be processed through third-party payment providers. Such transactions are subject to the applicable provider’s terms and privacy policy.

Map Egypt Tours does not intend to store full payment card details on its own systems unless a specific, secure, and lawful arrangement is in place.

6. Cookies and Website Technologies

Our website may use cookies and similar technologies to support essential functions, remember preferences, analyze website traffic, and improve performance.

Where required by law, we will obtain your consent before using non-essential cookies. You may also manage cookies through your browser settings, although disabling certain cookies may affect website functionality.

7. Data Retention and Security

We retain personal information only for as long as reasonably necessary to provide our services, manage bookings, resolve disputes, maintain business records, and comply with legal obligations.

We apply reasonable technical and organizational measures designed to protect personal information against unauthorized access, loss, alteration, or disclosure. However, no electronic transmission or storage method can be guaranteed to be completely secure.

8. Your Privacy Rights

Subject to applicable law, you may have the right to:

• Request access to your personal information.
• Request correction of inaccurate or incomplete information.
• Request deletion of information where legally permissible.
• Object to or request restriction of certain processing activities.
• Withdraw consent where processing is based on consent.
• Opt out of promotional communications.
• Submit a privacy-related complaint to the relevant authority where applicable.

Certain information may need to be retained to fulfill bookings, comply with legal obligations, or resolve disputes.

To exercise your privacy rights, please contact us using the details provided below.

9. Third-Party Websites and Services

Our website may contain links to third-party websites or services. These parties operate under their own privacy policies and terms. We encourage you to review their policies before providing personal information to them.

10. Children’s Privacy

Where travel arrangements involve children, their personal information should be provided by a parent, legal guardian, or another person legally authorized to provide it, as required by applicable law.

11. Changes to This Privacy Policy

Map Egypt Tours may update this Privacy Policy from time to time to reflect changes in our services, business practices, or applicable laws. Any revised version will be published on this page with an updated revision date.

12. Contact Us

For questions, requests, or concerns regarding this Privacy Policy or the handling of your personal information, please contact us:

Map Egypt Tours

• Address: El Haram, Giza, Arab Republic of Egypt
• Phone: +2 01119511150
• Email: [email protected]

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Map Egypt Tours — Your Journey, Our Commitment.